Terms and Conditions
Manifest Wellness Ltd
Please read the following terms and conditions carefully. You must not make any booking unless you are 18 years of age or older and understand and agree with the following terms and conditions.
All reservations are subject to availability, cancellation fees and conditions apply. Prices are subject to change due to currency fluctuations and seasonality.
PAYMENTS & FEES
Deposit
A minimum 20% deposit per person is due on confirmation and is non-refundable but transferrable to another booking unless otherwise specified. Higher deposit amounts maybe required if stipulated by the property or villa chosen, particularly for specialty retreats ( Detox for example ) which will be advised at the time of booking.
We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion.
Final / Balance
Final payment is due six weeks prior to arrival unless otherwise specified.
Direct deposit
Any payment made by direct deposit may take up to three business days to process. If you are paying by this method, you will need to make the payment at least three business days prior to the actual due date. You must notify us on the type of payment once it has been made.
Credit card payments
Credit card merchant fees may apply. If a credit card payment is to be processed by Manifest Wellness Ltd the card holders credit card statement will advise a payment from Stripe, who is the merchant for Manifest Wellness Ltd .
Other suppliers
Payment details regarding deposits and final payments will alter according to the individual activity, hotel or tour company policies. External and third party activities arrangements are subject to availability, non-refundable and conditions apply.
Our Responsibilities with other suppliers
(1)We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
(a) the act(s) and/or omission(s) of the person(s) affected; or
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
(3) We limit the amount of compensation we may have to pay you if we are found liable under this condition:
(a) loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death The maximum amount we will have to pay you in respect of these claims is twice the price paid by you in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your booking.
(4) It is a condition of our acceptance of liability under this condition that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these Booking Conditions.
(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in in any brochure, other marketing materials or stated on our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
Our responsibility for your retreat Itinerary
(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 as amended, as set out below and as such, we are responsible for the proper provision of all travel services included in your Package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your Package you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this Package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your itinerary. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
CHANGES & CANCELLATIONS
Amendment & Cancellation fees
Any amendment made to a reservation after confirmation has been advised and deposits receipted will incur a £25 fee. Any amendment made to a reservation after documents have been issued will incur a £50 and any applicable cancellation fees.
Manifest Wellness Ltd is no way responsible for any refund applicable to any payment made to a supplier due to cancellation. Manifest Wellness Ltd has the right to retain any commission or service fees from reservations booked and cancelled.
Amendment or cancellation of any arrangement for an airfare, accommodation, tour, retreat, transfers or any other travel arrangement may incur a fee or total loss of monies due to a non-refundable and cancellation policy of the supplier.
Johansson Luxury Wellness Travel cancellation fees
43 days prior to departure loss of deposit
Within 42 – 31 days of departure a loss of 50% of final payment apply.
Within 30 days of departure a loss 100% of final payment will apply.
- If you fail to turn up to any part of your retreat 100% of the retreat cost will still be charged.
- Your cancellation notice must be written and the date by which this is received will be the date applied to the above cancellation conditions.
Rescheduling
Please be aware that for all airlines and land operators, rescheduling of confirmed services booked can apply at any time, before or after departure. The choice to reschedule a service is not that of Manifest Wellness Ltd, however before departure or whilst away we will endeavour to advise you of any changes made when possible. After your departure, it is your responsibility to reconfirm with all service providers in case of any rescheduling. This will apply mainly to airline flights, rail and bus services, tours and activities but not excluding.
If We Change or Cancel Your Single Service Booking
We may in exceptional circumstances be required to cancel your booking in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.
Very rarely, we may be forced by Events Beyond Our Control (see below) to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.
RELEVANT BEFORE TRAVEL
Special requirements
You must inform our consultant regarding any special requirements you may have for your travel arrangements such as special diets and seating requests, room type or disabled access prior to making a booking or at time of making a booking. If you do not specifically inform us, we will assume that you do not have any such requirements and the booking will be made on the basis of what was advised.
Travel insurance
Comprehensive Travel Insurance is highly recommended when travelling domestically and overseas. It is important to purchase the correct travel insurance policy for your requirements, so you are adequately covered and to inform the insurance provider of any pre-existing medical conditions.
Visa
Any visas required to enter or return home is the responsibility of the traveller.
Passport
Passports must have at least six months validity upon entering a country and several blank pages. All documentation must bear the same name as per the traveller’s passport.
It is the responsibility of the passport holder to ensure they are legally able to enter the applicable country.
Manifest Wellness Ltd holds no responsibility.
Medication/Medical conditions
It is advisable to consult your Doctor, Medical Practitioner or a Travel Medical Doctor regarding inoculation, general wellbeing before visiting a spa resort or health retreat. Manifest Wellness Ltd is no way responsible for the medication or medical condition of any participating guests.
If you have a medical and/or a physical disability, it is your responsibility to check first with your medical practitioner to confirm if it is suitable for you to travel and participate in the service(s) applicable to your retreat/travel arrangements. Manifest Wellness Ltd can advise the service providers so they are aware of your situation. Depending on your medical and/or physical disability the service supplier may require a letter from your medical practitioner clarifying your condition. It is the service suppliers’ right to make the decision if they can or cannot accept your participation in the service(s) provided. Your consultant may be able to arrange medical assistance to aid with travelling, but Manifest Wellness Ltd will not be responsible for any support given by the third-party staff or medical support.
Responsibility
Manifest Wellness Ltd acts as its own retreat booking agent or as a principal on behalf of a hotelier, day spa, tour or activity provider or any other principal in party of reservations and cannot be held liable for the operations of these third parties.
Travel documents
Travel and full retreats documents will emailed to you on payment of the final balance. As a general rule, travel documents will be provided no later three weeks prior to departure, however this will depend on when the individual arrangements were made and confirmed.
Please discuss with our Manifest Wellness Ltd consultant to confirm which and when will be applicable for your travel document.
You must review your travel documents carefully and advise us immediately of any errors in names, dates or timings. Any error for inclusions does not entitle you to additional services for which they have not paid in case of error by consultant.
INFORMATION
Our responsibility is solely to arrange a booking of a product or service in accordance with your instruction and approval. It is your responsibility to make yourself aware of all information that it is necessary or desirable to know in order to make optimum use of the Product/Service and to undertake travel generally.
Liability
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential financial loss including insolvency), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force nature or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Liabilities for acts, omissions or defaults, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators, cruise companies, facilitator or any other service supplier is beyond the control of Manifest Wellness Ltd. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law. We disclaim any liability for any consequential loss, including loss of enjoyment or amenity. This liability clause is subject to your rights under the U.K. Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010.
Law and Jurisdiction
Your contract with us and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your itinerary, will be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings may be brought in the Courts of your home country if you wish to do so. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract governed by the law of Scotland/Northern Ireland as applicable. If you do not so choose, English law will apply
Events Beyond Our Control
Except where otherwise expressly stated in these Booking Conditions, we cannot accept liability or pay any compensation if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination including, without limitation, a pandemic and/ or the ongoing effects of a pandemic, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of or any guidance issued by any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.
Special Requests
Definitions
"we" and "us" means Manifest Wellness Ltd and where the context permits, its employees or contract agents.
"Consultant” means an employee or contract agents of Manifest Wellness Ltd, with authority to book Products.
“you” means a person who makes a booking for a Product promoted by us on this website, or elsewhere.
“your Consultant” means the particular Consultant or Consultants with whom you conversed the booking of a Product.
"Supplier” means a third party company or person who provides Products, including a wholesaler of such Products.
"Product" means travel and holiday related products and services including accommodation, leisure activities and various forms of transport, including packaged combinations thereof.
“Travel documents” means any document (whether in electronic form or otherwise) used to confirm an arrangement with a Supplier, including (without limitation) hotel vouchers and tour vouchers.
Feedback / Complaints please contact
If you have a complaint whilst you're on holiday, please bring this to the attention of the retreat/hotel immediately so you have the best chance of resolving your issue; failure to do so may hinder any claim you wish you make on return. If you are still unable to resolve your issue, please contact us so that we can be best equipped to help you whilst you are away. If you have any enquires, feedback or complaints about this policy or our handling of your holiday. Please contact:
D. Manifest Wellness Ltd, 85 Great Portland Street, First Floor, London England W1W 7LT
T: +347 1100 9979
Changes / Updates
We may amend this policy from time to time. If we make a change to the policy, the revised version will be posted on our website. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.
Last updated: 20 November 2023